Adventure Park Lead Instructor Full Time

Adventure Park Lead Instructor – Bay of Plenty

Start Date – Week of 7th October 2025

We are looking for a reliable, enthusiastic, motivated individual with great management and people skills to fill our Lead Instructor position at our Bay of Plenty park. Work amongst the trees in the fresh air in a well establish adventure company.

The responsibility and work required for this position include but is not limited to:

• Assist in the day to day management and safety of the park
• Marketing and Networking (mostly off-site from time to time) networking with local organizations (I-sites, tours operators, agents, tourism organizations)
• Keeping good relationships with local clubs, partners and organizations (city councils, chambers of commerce, etc.)
• Staff management and training
• Client safety briefing and demonstrations
• Supervising clients on the course
• Course maintenance, gear monitoring and inspections
• Client retrievals and rescues via rope access
• Cash handling, basic record keeping, processing and following up on invoices
• Answering the phones and responding to emails
• Managing bookings
• Daily management of office and supplies
• Reporting to the Park Manager, Managing Director or National Operations Manager as required

Applicants should have:

• A friendly, outgoing personality and love working with people
• A high standard of customer service
• Rock climbing/caving experience (Good climbing, rope technique and knowledge)
• Experience working in a similar operation an advantage
• Great communication skills
• Fluent written and spoken English
• Good general computer skills
• High level of personal presentation and hygiene
• Honest, trustworthy and reliable
• Punctual with good time-keeping
• Able to maintain clear, accurate and up to date records
• Able to operate to set targets, standards, follow procedures and guidelines (Risk Management Plan and AdventureMark Audit Standards)
• Flexible – tourism has low to high demands which will affect how and when duties are required. The successful applicant must be adaptable and flexible with regards to working hours and how, what and when work is carried out and what days are taken off.

Qualifications/Experience required for this position:
Current First Aid Certificate
Experience in the Outdoors and Risk Management
Experience working in a similar operation an advantage

Please Note: If you do not have a current first aid certificate on commencement of your employment you are required to obtain one at the soonest possible time at your own expense. Thereafter the cost of maintaining the currency of these will be covered by Adrenalin Forest Ltd.

Requirements:
Reliable transport
Valid New Zealand work permit

Days of Work:
5 days a week (including weekends, managed between the Manager and the Lead Instructor)

Please email your application along with a CV and cover letter to [email protected]

Tagged as: high ropes, instructing, management, Rock Climbing, zipline