About Us: Peel Forest Outdoor Centre (PFOC) is dedicated to providing adventurous outdoor activities that empower, educate, and inspire young people in a challenging and safe environment. We are looking for a proactive and organized individual to join our small team and be the eyes and ears that help keep our operations running smoothly.
Position Overview: We are seeking a flexible, customer-focused Business Support Administrator to provide high-quality administration support to our General Manager and staff. This role is pivotal in ensuring the efficient functioning of day-to-day operations, fostering relationships with stakeholders, and creating ease for our customers.
Key Responsibilities:
Support bookings for all programmes, ensuring all elements are complete and customers have the necessary information.
Assist with reporting activities, including compiling, editing, and proofing documentation.
Enable social media and funding activities as directed by relevant staff.
Roster instructors and ensure staffing levels meet booking and programme needs.
Act as the primary point of contact for customers and stakeholders, providing excellent customer service.
Maintain efficient office management procedures to streamline workflows.
What We Are Looking For:
Proven experience in an administrative role, ideally in not-for-profit or educational settings.
Strong customer service ethic with the ability to build and maintain effective relationships.
Excellent communication skills, both written and verbal.
Flexibility and adaptability to handle changing circumstances and last-minute changes.
Technical proficiency in MS Office and familiarity with MYOB/Xero systems.
Ability to work independently as well as collaboratively within a team.
Why Join Us?
Work in a dynamic and supportive environment.
Be part of a team dedicated to making a positive impact on young people.
Enjoy a role with variety and the opportunity to grow.
Tagged as: admin, funding, logistics, marketing
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