Zipline & Nature Guide – Rotorua Canopy Tours (Fixed Term) Full Time

Staff Intakes starting in October & November – Fixed term positions to end of April 2025

About us

Rotorua Canopy Tours offers two fully guided ziplining adventures through one of New Zealand’s few preserved ancient native forests. Our tours feature thrilling ziplines, swing bridges, and tree-based platforms that provide unique perspectives of the forest.

We’re committed to environmental preservation, actively working to restore the forest and protect native species by removing pests, creating a positive impact on the ecosystem. We educate visitors about the forest’s ecology and the importance of conservation.

Rotorua Canopy Tours has received numerous accolades, including being named the world’s best nature activity by TripAdvisor. In the last 8 years, we’ve been named 7 times as the top experience in New Zealand, the South Pacific, or the World.

Why us? 

• Safety is our number 1 core value: A strong safety culture breathes within all members of our team; our team actively contribute to safety every day.
• Staff culture: Ensuring our people are looked after, supported and can enjoy a positive work environment. Staff events throughout the year, team building, sporting teams and lots of get togethers outside of work.
• Do you have a passion for nature & conservation: Be part of a meaningful ongoing and expanding conservation project.
• Professional development: Benefit from extensive induction training, ongoing training and guide qualifications. We are always learning.

Qualifications & experience

• Full NZ Drivers License with Passenger Endorsement (or able to get one)
• Current First Aid Certificate (or willing to get one prior to starting)
• The ideal candidate will be used to working or playing in the outdoors in varying weather
  Outdoor qualifications are looked on favorably

Tasks & responsibilities

• Equipment checks and preparing tour equipment ready for the guests before arrival.
• Warmly welcoming and engaging with our guests, conducting safety briefings and gearing up clients in our provided PPE ready for their adventure.
• Pickups and Drop offs around Rotorua CBD and driving to and from the activity location.
• Expertly guiding tours within RCT’s operational areas and conducting dynamic risk and hazard identification throughout the experience to maintain safety of our team and guests at all times. Upon completion of the tour farewelling guests and uploading photos of their experience.
• Strictly adhering to all safety procedures and policies and delivering with your own spin but in a professional way the interpretation throughout the experience.
• Facilitating multiple zipline experiences in a day each ranging from 3 hours to 3.75 hours per trip
• Cleaning, Drying and Maintaining the Rotorua Canopy Tours HQ, Equipment, Fleet and Course Structures/Trails
• Completing essential documentation when required including recording near misses, incidents or new hazards.
• Get stuck into our conservation projects which includes trail maintenance, trapping of pests using various methods of trapping, monitoring of pests and rare, unique species.

Benefits

• Competitive Pay Scale based on training levels
• Receive all the training and free NZ qualifications in outdoor leadership and hirewire guiding (if your fixed term contract is completed)
• Pro-deals with Macpac & Mons Royale to kit yourself out for personal adventures.
• Strong team culture including multiple staff events and team building, one on ones and occasional lunches
• Employee assistance program
• Canopy Star (employee of the month)
• Photo of the Month Awards
• Long Service Bonus’s
• Food and Drinks at staff meetings
• Occasional lunches during peak periods such as School Holidays

Employer questions

• Your application will include the following questions:
• Which of the following statements best describes your right to work in New Zealand?
• How many years’ experience do you have as a Guide?
• Which of the following First Aid accreditations do you currently hold?
• Do you have a current New Zealand driver’s licence?
• Are you willing to undergo a pre-employment medical check?
• Are you willing to undergo pre-employment drug and alcohol screening?
• How would you rate your English language skills?
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