Receptionist Tourism Full Time NEW

MAN O’ WAR VINEYARDS LTD – WAIHEKE ISLAND

RECEPTIONIST – TOURISM – FOREST FLIGHT AND STONYBATTER TUNNELS

Full time/Part Time option, Fixed Term Contract – Start Immediately! Available until at least June 2027 (possibility to extend for the right candidate)

A great opportunity to join the growing Man O’ War Tourism team. Located at the very Eastern end of stunning Waiheke Island is Man O’ War Tourism which is currently offering the Forest Flight/ Zipline tour and Stony Batter Tunnels experiences.

The Man O’ War Forest Flight is located in the Kauri forest above Man O’ War Bay. The Forest Flight experience includes a Zipline ride and guided 2-hour tour through native forest.

Stony Batter is a historic, defense, installation. It is sited within a 50-acre (200,000 m2) scenic reserve of the same name, owned by the New Zealand Department of Conservation (DOC). The park serves double duty as a historical (Category 1 Historic Place) and nature reserve, containing unusual rock formations, associated with an extinct volcano, three significant bush blocks and three concrete gun emplacements with an extensive tunnel system, reputed to be the largest in New Zealand.

We are looking for a friendly and organized Receptionist to join our dynamic Tourism team at our magnificent beach front location at Man O War Bay. As the first point of contact for our guests, the Receptionist will play a crucial role in providing an exceptional customer experience, managing inquiries, and supporting all daily operations at the Tourism Activity Centre.

You will be responsible for:

• Welcoming and greeting guests with a warm and friendly attitude.
• Maintain a tidy, professional, and welcoming Reception area for guests, ensuring an efficient reception set up is maintained between tours.
• Providing information to guests about Man O’ War’s available tourism product offerings.
• Managing bookings efficiently using our booking systems, ensuring all reservations area accurate and up to date
• Communicating effectively with the guides, drivers, and all other MOW staff to ensure a seamless guest experience
• Processing payments, and issue new bookings to walk-in customers
• Handling customer enquiries via phone, email, and in person in a professional and timely manner
• Assisting with basic stock control and orders
• Coordinating vehicles and staff to ensure an efficient operation across our site

WHAT WE ARE LOOKING FOR IN THE CANDIDATE

• Must have a current, valid New Zealand Drivers License
• Must have valid New Zealand work rights
• Previous receptionist in tourism industry highly regarded; must be flexible and willing to assist in other aspects of Tourism if required e.g. Driving and guiding (training provided)
• Proficiency in basic computer and scheduling applications
• Professional working proficiency in English
• Must be able to work flexible hours.
• Must already reside on Waiheke Island or be prepared to relocate

READY TO JOIN OUR TEAM

If this sounds like a perfect role for you, we would love to hear from you.